These Terms and Conditions are subject to change from time to time and such change shall become effective and shall govern from the date of its revision and such change shall be notified on IOCL’s XTRAPOWER website.
1. “Account Statement” means the statement of account as may be forwarded by Indian Oil Corporation Limited to the Card members showing the Transactions carried out during the statement period, the charges, if any, due date of payment, XTRA Points accrued, utilized & outstanding till date of such statement etc.
2. “Application” means the application for membership of the XTRAPOWER Fleet Card Program in the prescribed format.
3. “Card” means any issued by Indian Oil Corporation Limited to a Card member for purchase of automotive fuels and lubricants at its designated Retail Outlets.
4. “Cardholder” means the person in authorized possession of the Card issued to the Card member. All persons presenting the Card for the purchase of automotive fuels and lubricants in respect of the vehicle, to which the Card pertains to, will be deemed to be Cardholders.
5. “Card member” means the person or organisation, to whom the Card is issued on application, whose name appears on the Card and for all the limited purpose of ascertainment, determination and enforcement of terms and conditions and liability hereunder, also includes all the Directors of the Card member in case of a Company, all the partners in case of a partnership, the proprietor of the proprietorship and wherever the context so permits, their respective successors, assigns, legal heirs, representative in interest, executors, and administrators.
6. “Credit Partner” means a Bank or a Non-Banking Finance Company (NBFC) who at its sole discretion may sanction credit facility on card to an applicant applying for XTRAPOWER membership.
7. “Designated Retail Outlets” means Retail Outlets of Indian Oil Corporation Limited that dispense automotive fuels and lubricants, where the facility of acceptance of XTRAPOWER fleet card will be provided.
8. “IOCL” means Indian Oil Corporation Limited or its successors, assigns, and its representatives in interest.
9. “Indian Oil Corporation Limited Logo” means the logos and emblem of Indian Oil Corporation Limited whether registered or not and includes the recognized business logos, trademarks, trade names, and emblem of Indian Oil Corporation Limited.
10. “Fleet” means and includes all road-worthy pliable and registered motor vehicles, except two-wheelers. However, exceptions may be made as per the prevailing guidelines of IOCL.
11. “Limits”:
a. “Card Limit” means the maximum value in Rupees, which a card can hold at any point of time.
b. “Daily Limit” means the maximum value of products in Rupees, which can be purchased in a calendar day by using the Card.
c. “Transaction Limit” means the maximum value of products in Rupees, which can be purchased on a single transaction by using the Card.
12. “Loyalty Program” means the loyalty program for XTRAPOWER Card members, whereby Card members will be offered loyalty points called ‘XTRA Points’ for use of the Cards at designated Retail Outlets of Indian Oil Corporation Limited or by any other alliance partner of Indian Oil Corporation Limited. These XTRA Points could be redeemed for products or services as specified in brochure(s) or mailer(s) published in this respect, from time to time, by Indian Oil Corporation Limited.
13. “PIN” i.e. Personal Identification Number, is an electronic signature that is used to authenticate any transaction on the Card.
14. “Products” means automotive fuels, JCNG/LNG/DEF and lubricants dispensed at designated Retail Outlets of Indian Oil Corporation Limited.
15. “Replacement Card” means the Card issued in substitution of the original Card, which is reported to have been lost, stolen, mutilated, dysfunctional or not received by the Card member after its issuance by Indian Oil Corporation Limited.
16. “Statement Period” means a period of one calendar month or a period of 30/31 days as specified, in respect of which Account Statement is made.
17. “Transaction” means any activity performed by the Fleet Customer or Card on his fleet account as permitted under the program.
18. “XTRAPOWER” means the Fleet Card Program hereinafter called as Card Program, developed and implemented by Indian Oil Corporation Limited, under which Fleet Owner / Operators / Corporates / Agents / Aggregators, etc. can purchase automotive fuels and lubricants thru’ Smart Card or its digital equivalent, from its designated Retail Outlets.
19. “Registered Mobile Number” means mobile number provided at the time of application or updated in the customer’s profile either by Customer himself or by IOCL upon request by Customer for the purpose of communication, SMS alerts or for managing fleet account through mobile phone.
1. References to the plural number include references to the singular number and vice versa.
2. References to any gender include references to all genders.
3. References to any clause, section or schedule shall mean a reference to the Clause, Section or Schedule of these Terms & Conditions.
4. Reference to a “person” includes references to an individual, firm, company and body of persons, whether incorporated or not.
5. Headings used herein are used for the sake of convenience only and shall not affect the construction or interpretation of the provisions herein; and
6. The Schedules, Annexure, and Attachments to these Terms and Conditions will form integral parts hereof.
1. The Applicant may be any Individual, HUF, Partnership, Pvt. Ltd., Public Ltd., Govt., Society, Trust, Association or any business entity etc.
2. IOCL Application Form is as per prescribed format.
3. Default products are to be defined as HSD, XG and for other products customer to define through his/her login or make written request.
4. It is the absolute and sole discretion of Indian Oil Corporation Limited to accept or reject the Application.
5. On approval, Cards will be issued by Indian Oil Corporation Limited to the Applicant and will be delivered to the Applicant at the address furnished by him in the application form within 21 days.
6. Vehicle specific card per vehicle and non-vehicle specific cards as per customer business requirement / potential. There will be no expiry of cards.
7. The Card member permits Indian Oil Corporation Limited to use the information provided in the application form for issuance of the Card in any marketing activities but would ensure confidentiality.
8. Cards can be in physical form or in digital form. Charges against physical / digital cards or any other charges payable by the applicants would be as per the guidelines of the Corporation in vogue.
9. The Card will not be having any expiry date.
10. Use of the Card constitutes acceptance of the Terms and conditions herein. It is not transferable, assignable, or heritable in any manner and it is to be returned to Indian Oil Corporation Limited as provided herein.
11. The Card member should take adequate and necessary precautions to protect his cards and prevent misuse, damages, and theft. It is the responsibility of the Card member to use the card only for the purposes for which the same has been issued.
12. The new Card issued to a Card member should be presented at any of the designated Retail Outlets of Indian Oil Corporation Limited for activating the Card, only after which the Card could be used for performing purchase transactions such as purchasing products from the designated Retail Outlets etc.
13. Each Card will be issued with a default PIN. The Card member is required to change the default PIN to a PIN of their choice on / before carrying out the first Transaction on their Card.
14. Card PIN change can be done online through their portal credentials.
15. During any transaction, if the cardholder keys in 3 wrong PIN 3 times, the Card would be blocked.
16. The Card member will be solely responsible for the inconvenience or inability to use the Card due to blockage of PIN or PIN being forgotten by the Cardholder.
17. Customer to recharge his CCMS account through banking channels i.e. Fund transfer, NEFT, RTGS, IMPS, Credit Card, Debit Card, UPI etc. or cash through Airtel payment bank at select Retail Outlets or through IOCL CCMS recharge at select IOCL Retail Outlets.
18. The Card member or the Cardholder shall extend all co-operation to the forecourt personnel at the Retail Outlets to complete the transaction on the card.
19. For safety / security reasons, Indian Oil Corporation Limited, at its discretion, may stipulate the minimum and the maximum value up to which automotive fuels and lubricants may be purchased in any Transactions and further stipulate minimum and maximum value of such Transactions in a given calendar day and the same shall be binding on the Card member.
20. A transaction slip would be generated at the time of transaction at any of the designated Retail Outlets, which should be checked for accuracy details. Any dispute on debits to the Card can be verified and corrective action taken only if the transaction slip is provided to Indian Oil Corporation Limited within 7 days of the transaction.
21. The Card member can download the statement online using his login credentials.
22. Indian Oil Corporation Limited will show receipt of any amount paid by way of any instruments under the Card facility in the Account Statement only.
23. If the Card is lost, or stolen, or robbed or misplaced, the Card member should immediately inform the Customer Helpline Number. Within 48 hours of receipt of such information, the Card will be hot listed. All purchases made on the Card till the time of report shall be to the account of the Card member. The Card member’s liability after such report will be nil when:
a. He/She confirms the loss/theft in writing to XTRAPOWER Customer Service Center within two days of reporting to the Customer Helpline Number, AND
b. He/She forwards acknowledged copy of police complaint along with the written confirmation of loss/theft.
Subject however to the Card member and the Cardholder acting in good faith and without negligence Indian Oil Corporation Limited will issue Replacement Card to the Card member on obtaining indemnity and necessary fee and charges from the Card member.
24. If the lost hot listed Card is subsequently found, the same can be reactivated by Indian Oil Corporation Limited if requested in writing by the Card member subject to the card not having been permanently hot listed.
25. If the Card is not used for 365 days continuously, the Card will be deactivated for security reasons. In such instances, the Card member can get the Card reactivated by submitting a request in writing to XTRAPOWER Customer Service Center.
26. Under the Loyalty program, the Card members would earn XTRA points on purchase of products at designated Retail Outlets against fleet card, which can be redeemed for various items as published in the XTRAPOWER Rewards Catalogue. Indian Oil Corporation Limited reserves the right to change the Loyalty program with or without notice from time to time.
27. XTRA Points earned by a Card member in any financial year is valid for 3 financial years, and after such period, the remaining unredeemed XTRA points shall lapse. For example, XTRA Points earned from 01.04.25 till 31.03.26 shall lapse on 31.03.28. However IOCL has the right to change the validity of XTRA points as per the prevailing market scenario and policies in vogue.
28. Any fractional XTRA points earned by a Card member shall be rounded off to the nearest integer.
29. XTRA points can be redeemed only by the Card member and not by the Cardholders.
30. XTRA points earned by a Card member are non-transferable.
31. All mobile alerts and facilities to manage fleet card accounts shall be provided to only registered mobile no. of the customer. The customer shall have sole responsibility of keeping the mobile number updated in our records. Any liability arising out of facilities to manage the fleet card account through Mobile Phone / SMS shall be totally with the customer and IOCL is not liable for any damages caused to customers in this regard.
32. The Card program shall be applicable only in India.
33. The Card shall be the absolute property of Indian Oil Corporation Limited and the Card member shall not have any claim on it.
34. The Card program is for facilitating cashless purchase of products from designated Retail Outlets for the vehicles enrolled under the program. Card member should ascertain and satisfy himself about the products and amount charged to the Card at the designated Retail Outlets.
35. Indian Oil Corporation Limited shall endeavour to make available the products at the designated Retail Outlets during their normal working hours barring any situation / circumstances beyond the control of Indian Oil Corporation Limited. Indian Oil Corporation Limited shall however not be responsible or liable for non-delivery, inability or refusal to deliver products by any of the designated Retail Outlets during the normal business hours. However such incidents may be reported to Indian Oil Corporation Limited.
36. Indian Oil Corporation Limited assures the Card member of the delivery of products charged to the Card. Any dispute should be settled directly by the Card member with the concerned Retail Outlet Dealer.
37. Any communication such as statement, letter, notice etc. shall be sent to the Card member on the communication address given in the application form and it is the responsibility of the Card member to inform Indian Oil Corporation Limited about any change in the address.
38. All communication will be deemed to have been received by the Card member once emailed by Indian Oil Corporation Limited and Indian Oil Corporation Limited bears no responsibility for communication not received or lost in transit.
39. The relationship between Indian Oil Corporation Limited and the Card member is fiduciary and governed by the Terms and Conditions herein. Indian Oil Corporation Limited does not assume any responsibility for any act of commission or omission by / at the designated Retail Outlets, including but not limited to any fault, error, or discrepancy that may occur in the card reader, terminals and network, failure, refusal, negligence, on the part of the designated Retail Outlets to dispense the products.
40. The Card member undertakes that he will not dispute the correctness of the transaction slip generated by the card reader terminals once the transaction has been duly authenticated by the cardholder by way of using his PIN.
41. The Card member agrees to provide relevant information and documents required by Indian Oil Corporation Limited and to furnish Indian Oil Corporation Limited with any documents from time to time as and when demanded. The Card member also agrees to co-operate with Indian Oil Corporation Limited in any investigation, or prosecution arising out of and in connection with the use of the Card.
42. The Card member agrees that he shall be bound by all such other terms and condition as may be further specified by Indian Oil Corporation Limited from time to time.
43. These Terms and Conditions shall be governed by and construed in accordance with the laws of Republic of India and Mumbai High Court in the City of Mumbai alone shall have jurisdiction to entertain any dispute or other proceedings arising out of these terms and conditions.
44. Any dispute arising out of the issue of Card, in respect of the Card, dues and payments there under, all matters connected with or incidental thereto shall be referred to sole Arbitrator appointed by Director (Marketing) of Indian Oil Corporation Limited under Arbitration and Conciliation Act 1996, or any statutory amendments thereof or any statute enacted for replacement thereof. The venue of arbitration shall be at Mumbai.
45. The Card program launched by Indian Oil Corporation Limited shall be continued at the sole discretion of Indian Oil Corporation Limited without any predetermined termination date. Indian Oil Corporation reserves its right to make alterations, amendments, and modifications to the Card program and the Terms and Conditions herein contained or to discontinue and / or terminate the Card program abruptly with or without any prior notice. In such event, the rights, liabilities, and obligations herein contained shall stand so altered, amended, modified, or terminated. However, the Card member shall remain liable for dues and charges incurred during the currency of the Card program.
46. Indian Oil Corporation Limited reserves the right to close the XTRAPOWER membership of any Card member who appears to be using the program in manner inconsistent with the terms and conditions or intent of the program or any portion of the program. Indian Oil Corporation Limited also reserves the right to close the XTRAPOWER membership of any Card member who acts in a manner inconsistent with local or state laws, statutes or ordinances. Closed Card membership may result in the loss of all accumulated XTRA points and the cancellation of all Loyalty program benefits and privileges.
47. Indian Oil Corporation Limited may close the Card account at its discretion, with or without cause / reasons and without any liability on its part. The Card member will remain liable for all Charges incurred and due on the Card up to the date of closure even after the Card account is closed, until such dues are settled by the Card member. Similarly, the Card member shall also remain liable for transactions undertaken on the Card, if any, whether deliberately or otherwise and shall reimburse forthwith to Indian Oil Corporation Limited all such dues.
48. In case, the fleet card account is not used for more than 3 years, such accounts shall be closed suo moto by Indian Oil Corporation Ltd and customer will be intimated accordingly. Loyalty points, if any, in such accounts will lapse immediately upon such closure. If there are any funds available, the same shall be refunded to the account holder only if proper claim is lodged within 3 months of such closure and only after thorough scrutiny of the fleet account. No interest charges or any charges for delay in settlement shall be payable by IOCL. If no proper claim is lodged by the customer within 3 months of closure of account, such balances available in closed accounts shall be forfeited.
49. The Card member can also close Card account with or without cause / reasons and without any liability on the part of Indian Oil Corporation Limited of whatsoever nature, in which case, the Card member will notify Indian Oil Corporation Limited of the closure. The Card should not be used thereafter. The Card member will however remain liable for all charges incurred and due on the Card till the date of such closure / cancellation of Card.
50. The Card Account can be closed on the happening of any one of the following events:
a. The Card member becoming ineligible due to not fulfilling the Eligibility criteria set herein; or
b. The fleet card account is not operational for a period of more than 3 years; or
c. On any circumstance, which in the opinion of Indian Oil Corporation Limited is likely to prejudice the interest of Indian Oil Corporation Limited under these Terms and Conditions; or
d. Any information given or representation made by the Card member to Indian Oil Corporation Limited being found to be inaccurate or misleading; or
e. The Card member committing breach of any of the terms, covenants and conditions contained herein or furnishing false information in the Application; or
f. Any default being committed by the Card member in discharging his obligations / liabilities under any other Agreement entered into between Indian Oil Corporation Limited and the Card Member.
g. It may be closed if found under fraudulent transactions, cyber crime activities.
51. Upon the occurrence of any one of the aforesaid events, Indian Oil Corporation Limited shall be entitled
a. To enforce any security without notice in any manner permissible or agreed upon;
b. Simultaneously, to initiate arbitration proceedings as provided herein and to invoke other legal remedies.
52. The Card member recognizes that Indian Oil Corporation has full powers and authority to appoint one or more third parties as their agents, partners, associates, executors etc. with such powers to perform such acts, deeds and things as may be deemed by Indian Oil Corporation.
53. Notwithstanding anything contained herein or in any Law for the time being in force, Indian Oil Corporation shall have a lien over all the assets of the Card member in Indian Oil Corporation’s control and a right to set off any money or value of benefits due to Card member against any monies due to Indian Oil Corporation by the Card member and to combine all accounts of the Cardholders for recovery of Indian Oil Corporation dues.
54. The Card member indemnifies and agrees to keep Indian Oil Corporation indemnified and saved harmless from all costs, charges, claims, liabilities, expenses, demands, damages, loss and proceedings suffered and incurred by Indian Oil Corporation on account of any act of commission or omission or default on the part of the Card member / Cardholder.
55. If any provision of the Terms and Conditions becomes inapplicable or unenforceable for any reasons, the other Terms and Conditions shall be valid and enforceable.
56. All remedies of Indian Oil Corporation, whether provided herein or conferred under any Law, custom, trade, or usage are cumulative and may be enforced successively or concurrently. Any delay in exercising or omission to exercise any right, power or remedy accruing to Indian Oil Corporation under the terms and conditions herein shall not impair any such right, power or remedy and shall not be construed to be waiver of breach or any acquiescence in any default.
XTRAPOWER HELPLINE NO:1800 200 1214; 8860111102
Website: www.iocxtrapower.com
Email : help@iocxtrapower.com