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How to Become a Member

Video Tutorials For Become A Member

Introduction – Self onboarding through Aadhar based KYC

Self Onboarding for applicant having own commercial vehicles

How to activate and manage your XTRAPOWER card?

PDF Instruction For Become A Member

If you are interested in becoming a member, Then Click Here.

Frequently Asked Questions

How do I update my Mobile number?

You need to create a service ticket for updating mobile number by attaching documentary proof. The new mobile number will be updated by us after due verification.

My online payment gateway recharge is showing as Pending. What should I do?

If we do not receive any confirmation from your bank for an online recharge transaction, the transaction is kept in pending status. We would query your bank online and the status would be updated within the next day.

My card is not working / transaction declined?

In case, your card is declined at our outlet, you need to check if CCMS Balance is available, limits are available for the Card, product and outlet transacting is allowed for the Card. In case you are still not able to troubleshoot, please contact our 24 X 7 Toll Free Helpdesk.

My bank account is debited, but the XTRAPOWER account is not credited. What should I do?

In case your account is debited for an online recharge transaction, but did not get the credit in XTRAPOWER, kindly create a service ticket. We would coordinate with your bank for early refunds wherever applicable.