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Introduction – Self onboarding through Aadhar based KYC

Self Onboarding for applicant having own commercial vehicles

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Frequently Asked Questions

You need to create a service ticket for updating mobile number by attaching documentary proof. The new mobile number will be updated by us after due verification.
If we do not receive any confirmation from your bank for an online recharge transaction, the transaction is kept in pending status. We would query your bank online and the status would be updated within the next day.
In case, your card is declined at our outlet, you need to check if CCMS Balance is available, limits are available for the Card, product and outlet transacting is allowed for the Card. In case you are still not able to troubleshoot, please contact our 24 X 7 Toll Free Helpdesk.
In case your account is debited for an online recharge transaction, but did not get the credit in XTRAPOWER, kindly create a service ticket. We would coordinate with your bank for early refunds wherever applicable.