Experience IndianOil's XTRAPOWER Program

1.	Program Related Queries
2.	Card Related Queries
3.	Pre-payment & Usage Related Queries

4.	Credit Related Queries
5.	Insurance Related Queries

6.	Reward Program Related Queries

7.	Tracking Related Queries


FAQ >> 6. Reward Program Related Queries
6.1	Earn XTRA Points
6.1.1	What are XTRA Points?
6.1.1	XTRA Points are reward points that a card member earns on his fleet card transactions.

6.1.2	What are rewards?
6.1.2	The XTRA Points accumulated by a card member can be redeemed for various reward items from XTRAPOWER Rewards catalogue including auto fuel/lubes.

6.1.3	When does one starts earning XTRA Points ?
6.1.3	Card member start earning XTRA Points as and when they start using XTRAPOWER fleet card(s) for purchase of fuel/lubes from designated Retail Outlets of IndianOil. At present 5 XTRA Points are awarded on every purchase of fuel/lubes worth Rs 100. However card members availing interest-free credit on their XTRAPOWER fleet card will not earn any XTRA Points for their purchases. The card members availing credit with interest will earn XTRA Points like prepaid card, however XTRA Points would not be offered for any credit charges that are levied by the credit partner for utilising such credit.

6.1.4	How does one know his XTRA Points balance?
6.1.4	Card member will be given a statement every month, which will have details of all XTRA Points earned by the card member in the previous month and the closing balance of XTRA Points for the month. Additionally XTRA Points' balance can be checked anytime on customer helpline and XTRAPOWER website.

6.1.5	If one XTRAPOWER member has more than one vehicle in program, will the XTRA Points accumulate against individual cards/ vehicles or collectively?
6.1.5	XTRA Points are earned by each card for every purchase of fuel/lubes using the card. However all such XTRA Points earned by individual cards are aggregated at the card member level and these XTRA Points can only be redeemed by the card member himself and not by the individual card holders (drivers).

6.1.6	Is it possible to earn reward points on purchase of tyres and accessories ?
6.1.6	Yes, all XTRAPOWER Card Members are entitled to earn XTRA Points on purchase of JK/Vikrant Tyre from its authorized dealers or multi-brand outlets. (Bias/Radial Truck Tyre-1000 XTRA Points, Car/Jeep/Tractor Front Tyre-375 XTRA Points, LCV/Tractor Trailor Tyre-750 XTRA Points and Tractor Rear Tyre-1250 XTRA Points) For earning the XTRA Points you are required to present your XTRAPOWER Fleet Card to the JK Tyre authorized dealer at the time of tyre purchse.

6.1.7	What is the validity period of XTRA Points?
6.1.7	XTRA Points earned by a card member in the any one year must be redeemed by the end of the following year. All XTRA Points remaining unredeemed after such periods shall lapse

6.2	Redeem XTRA Points

6.2.1	When can one redeem XTRA Points?
6.2.1	A card member can redeem XTRA Points after accumulation of a minimum of 10,000 points.

6.2.2	How can one redeem XTRA Points?
	There are three ways of redeeming XTRA Points given as under:
	The welcome kit sent to a card member contains redemption form that has to be filled in by the authorised signatory, specifying number of XTRA Points to be redeemed, the choice of reward item, the recipient in the organization. Unless specified otherwise, rewards will be delivered to the mailing address specified in the application form. The filled up Redemption form must be sent to the Customer Service Centre for processing the redemption request and dispatch the reward item. By submitting an online request for Redemption on XTRAPOWER website.(Not applicable for auto fuel/lube redemption). You can also redeem your XTRA Points through the 'Loyalty Redeem' menu in the smart card terminal at any of the designated Retail Outlets of IndianOil. Redemption for Auto Fuel/lube can only be done at designated retail outlet. N.B. The card member can track the status of his redemption request by calling the toll free Customer Helpline number.

6.2.3	Where will the rewards be delivered ?
6.2.3	The rewards other than fuel/lubes will be delivered to the correspondence address given at the time of enrolment.

6.2.4	Can vehicle drivers redeem XTRA Points?
6.2.4	No, only the card member can redeem XTRA Points.

6.2.5	Can the XTRA Points be redeemed for Fuel and Lubricants ?
6.2.5	Yes, the card member card redeem XTRA Points for auto fuel and lubricants using his Fleet Control Card No. & Control PIN at any of the designated retail outlets. The redeemed product has to be collected at the retail outlet itself.