What is XTRAPOWER?

XTRAPOWER is Smart Card-based Fleet Management Program of IndianOil for Commercial Vehicle Owners / Operators & Corporates. XTRAPOWER offers its customers a combination of convenience of cashless transactions, security, credit, MIS and rewards.

Who can become a member?

Any Fleet Owner/ Operator, Corporate or any other business entity that own or control vehicles for commercial use can become a member of XTRAPOWER fleet card program.

How can one become a member?

• Contact the Fleet Marketing Officer of IndianOil in your area and ask for the application form or ask for his representative to meet you. The contact number of our Fleet Marketing officer can be obtained from our 24 x 7 help-line no 1800 425 55 99.
• You can also register your request for enrolment on our Toll free number (1800-425-5599) or online through our website www.iocxtrapower.com.
• For enrolment the customer has to fill up the application form completely and clearly in English, attach all the necessary documents e.g. copy of RC Book and proof of address etc., as indicated in the Application Form and submit the completed Application form along with the enrolment fees to our Divisional/State Fleet Marketing Officer or his representative.
• You will receive your XTRAPOWER cards in a Welcome Pack within 21 working days of application.

What is the Enrolment Fee?

For becoming a XTRAPOWER member, you have to pay an enrolment fee of Rs. 100/- per vehicle. This payment should be made thru' a Cheque or DD drawn in favour of 'Indian Oil Corporation Limited'. The payment must accompany the application for enrolment under XTRAPOWER fleet card program.

What is the Renewal Fee?

Renewal fee for XTRAPOWER membership is Rs 100/- per card. The renewal fee will be billed in the monthly statement sent to the card member. The payment should be made thru' a Cheque or DD drawn in favour of 'Indian Oil Corporation Limited'. The payments must be made to IndianOil by the due date. Non-payment by due date will result in deactivation of your card.
You can also advise adjustment of Renewal Fee against your earned XTRA Points or against you CCMS Account Balance. Your advise for such adjustment should be sent to :-

Retail Sales - XTRAPOWER Fleet Card Sales,
3rd Floor- Indian Oil Bhawan, G-9, Ali Yavar Jung Marg,
Bandra (East), Mumbai- 400 051.

Is one supposed to enroll vehicles only if one owns it?

No, you can also enroll vehicles in your fleet, which are controlled by you and not owned by you e.g. - if you have three vehicles in your fleet wherein two are owned by you and one is hired and controlled by you, then all the three vehicles can be enrolled for the membership.

However, such request must be accompanied by proof of Control of such vehicles.

How to add vehicles on to the program?

You can add vehicles under the program by filling up the Additional Card Request form provided in your welcome pack, and send it to the Fleet Manager in your state along with the enrolment fee of Rs.100/- for each vehicle added. However, please note that the membership period would be considered from the date of enrolment of the first vehicle in the program.

How to withdraw vehicles from the program?

To withdraw vehicles from XTRAPOWER program, please write to the XTRAPOWER Customer Service Center quoting your Customer ID and Card Nos. On settlement of all dues in respect of those vehicles, the respective cards would be deactivated for any future use.

Is there any maximum and minimum limit for number of vehicles enrolled in the program?

No, there is no limit on the number of vehicles for enrolment.

For how long is the membership valid?

The membership to the XTRAPOWER program is valid for 1 year from the date of issue, after which it can be renewed on payment of annual fee @ Rs 100/- per card.

How can I discontinue my membership?

To discontinue the XTRAPOWER membership, please write to the XTRAPOWER Customer Service Center quoting your membership number. On settlement of all dues your membership would be closed.

What are the benefits of becoming member of the XTRA POWER?

There are several benefits of becoming a XTRAPOWER member. XTRAPOWER offers you convenience, control, cost- savings, credit, personal accident insurance, reports, and rewards.

How to lodge complaints and get help in case of any problem?

Our Customer Service Helpline works 24 hours a day and 7 days a week. In case of any problem, one can call the toll free Helpline number 1800-425-5599 or 044 65514983 (STD call) and register their problem/complaint. For any written request or query they should write to -

Customer Service Center
XTRAPOWER Fleet Card Program
C/O Royal Images Direct Marketing Private Limited
L. M. Krishna Building, No. 5, Balavinayagar Nagar,
Main Road, Arumbakkam, Chennai - 600 106
Phone : 044 65514977 / 65514983, Fax : 044-2475 6648

What reports would an XTRAPOWER card member receive?

XTRAPOWER membership entitles you to receive a monthly statement of fleet card transactions. the statement has three parts i.e. vehicle-wise Summary of transactions, CCMS account balance and vehicle-wise, date-wise details of transactions.

What would be frequency of such report?

These statements will be generated on a monthly basis. However the card member can visit the XTRAPOWER website anytime to view and download transactions on any of his card for any period.

How is it better than other fleet card programs?

• Better credit proposition
• Higher value of reward points
• Attractive rewards program
• Personal accident insurance and medi-claim cover for the card member, drivers, co-drivers & helpers.
• Lost card liability cover
• Online PIN unblocking
• Flexible cash loading options - Manual Reload & CCMS Reload (Remote loading of cards by depositing lump sum cash at one place) or CCMS reload thru' cheque payment at select HDFC branch.
• Card-insert based vehicle-tracking facility thru' website (Offline tracking free, Online tracking at a nominal charge of Rs.2/-).The online tracking details are immediately made available to the card members on XTRAPOWER website.
• Special discounts from our alliance partners (currently available on JK Tyres only)
• Round the clock Customer Helpline Number 1800 425 55 99 (Toll Free) or STD no. 044-65514983